Articles

TASA ID: 10539

This article was originally published in the July 2017 issue of the Contact Center Pipeline:  http://contactcenterpipeline.com/downloadorder.aspx?dir=Members&file=LT201708

 

In the beginning…there were no chairs.  People sat on the ground, on rocks, on fallen trees.  Then society began to become organized, and chairs were invented as “status symbols” for the powerful and wealthy (Kroemer & Grandjean, Fitting the Task to the Human, Fifth Ed., 1997, Taylor & Francis, London.)  High stools were crafted, along with regal chairs and thrones.  Leaders in some societies were carried in elevated chairs to announce their importance. 

TASA ID: 10539

This article was originally published in the October 2010 issue of the Contact Center Pipeline  http://contactcenterpipeline.com/downloadorder.aspx?dir=Members&file=HW201010_CCErgonomics

Health and safety issues are key components of any contact center management strategy, as the impact of just one lost-time illness or injury case can affect the bottom line by hundreds of thousands of dollars—costs that can affect the profitability of a contact center.

TASA ID: 450

The theory and practice of Appraisal Review (critique) differs among practitioners. One reason is that the appraisal profession is diverse. It includes valuation of businesses, real estate, antiques, fine art, jewelry, coins, stamps, wine, trademarks, copyrights, and machinery. 

TASA ID: 1475

A brief definition: plagiarism is knowingly appropriating another’s original words and/or ideas and presenting them as one’s own.

As a student, scholar, and professional writer, I have long been familiar with the standards governing academic honesty and plagiarism.  I applied these to many academic publications, including my master’s and doctoral theses.   I dealt with student plagiarism at various times in my professorial career (1967-1980), and later, as a speechwriter and corporate communicator, I applied these standards to ensure that the content of my work products, including professional articles, was either original or properly attributed.  

TASA ID: 1335

ABSTRACT

I’ve spent my career looking at how large quantities of complex information affects every part of our lives and this is the most exciting time to be doing that.  Information affects finances.  Information affects your health.  It affects the life choices presented to you.  It cannot be overstated how important the accumulation of enormous sums of detailed data about all of us and every aspect of business is.