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Security is a Vital Consideration in the Emergency Management Landscape

TASA ID: 8635

Traditionally, the role of Emergency Management was defined as a planning and support mechanism dealing with risk and risk avoidance of a broad range of situations and events. Emergency management professionals were normally tasked for disaster planning, emergency communications, operating command centers, and securing funding for mitigation and recovery. Therefore, Emergency Managers have historically had closer relationships with the fire service than the security and law enforcement communities. However, it is undeniable that emergency management is integral to the security of an area or organization, and its integration with the security planning and response landscape is vital in addition to current roles in response to major disasters. 

Standing to Work…Is This a Game Changer for Contact Centers?

TASA ID: 10539

This article was originally published in the July 2017 issue of the Contact Center Pipeline:  http://contactcenterpipeline.com/downloadorder.aspx?dir=Members&file=LT201708

 

In the beginning…there were no chairs.  People sat on the ground, on rocks, on fallen trees.  Then society began to become organized, and chairs were invented as “status symbols” for the powerful and wealthy (Kroemer & Grandjean, Fitting the Task to the Human, Fifth Ed., 1997, Taylor & Francis, London.)  High stools were crafted, along with regal chairs and thrones.  Leaders in some societies were carried in elevated chairs to announce their importance. 

Contact Center Ergonomics

TASA ID: 10539

This article was originally published in the October 2010 issue of the Contact Center Pipeline  http://contactcenterpipeline.com/downloadorder.aspx?dir=Members&file=HW201010_CCErgonomics

Health and safety issues are key components of any contact center management strategy, as the impact of just one lost-time illness or injury case can affect the bottom line by hundreds of thousands of dollars—costs that can affect the profitability of a contact center.

Workplace Violence in Hospitals

Prevention, Mitigation and Recovery

TASA ID: 2402

The image of today’s hospital being the “safe haven” it was years ago, is no longer true; unless hospitals make the safety of their staff of paramount concern.

Security in hospitals is a sliding scale of professionalism; in many hospitals Security still reports to Food or Building Services, as it’s seen as a cost “burden” and one that can be buried in an already fragile budget.


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