Menu
0

800-523-2319experts@tasanet.com


Articles

Standing to Work…Is This a Game Changer for Contact Centers?

TASA ID: 10539

This article was originally published in the July 2017 issue of the Contact Center Pipeline:  http://contactcenterpipeline.com/downloadorder.aspx?dir=Members&file=LT201708

 

In the beginning…there were no chairs.  People sat on the ground, on rocks, on fallen trees.  Then society began to become organized, and chairs were invented as “status symbols” for the powerful and wealthy (Kroemer & Grandjean, Fitting the Task to the Human, Fifth Ed., 1997, Taylor & Francis, London.)  High stools were crafted, along with regal chairs and thrones.  Leaders in some societies were carried in elevated chairs to announce their importance. 

Contact Center Ergonomics

TASA ID: 10539

This article was originally published in the October 2010 issue of the Contact Center Pipeline  http://contactcenterpipeline.com/downloadorder.aspx?dir=Members&file=HW201010_CCErgonomics

Health and safety issues are key components of any contact center management strategy, as the impact of just one lost-time illness or injury case can affect the bottom line by hundreds of thousands of dollars—costs that can affect the profitability of a contact center.

Workplace Violence in Hospitals

Prevention, Mitigation and Recovery

TASA ID: 2402

The image of today’s hospital being the “safe haven” it was years ago, is no longer true; unless hospitals make the safety of their staff of paramount concern.

Security in hospitals is a sliding scale of professionalism; in many hospitals Security still reports to Food or Building Services, as it’s seen as a cost “burden” and one that can be buried in an already fragile budget.


Displacement of Crime or Diffusion of Crime

TASA ID: 10544

In the concept of Crime Prevention through Environmental Design, also known as CPTED (pronounced SEP-Ted), created more than 60 years ago by Tim Crowe, I believe the purpose is to be proactive regarding crime issues. I was in a training program five years ago when someone in the audience asked, “On a street close to my campus, we have drug dealers and hookers. How do I get rid of them?” The lecturer couldn't answer the question, but I knew the answer. 
RSS
12345678

Let Us Find Your Expert 

Submit

Search Experts

TASA provides a variety of quality, independent experts who meet your case criteria. Search our extensive list of experts now.

Search Experts