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Wounds

TASA ID: 694

Wounds to the skin and deeper structures are among the most common of acute medical conditions.  Fortunately, most of these are minor injuries, and most of them resolve uneventfully when managed appropriately.  Many wounds; however, involve injuries that require skillful assessment to properly appreciate their magnitude, and many must be repaired skillfully to avoid long-term sequelae.

Standing to Work…Is This a Game Changer for Contact Centers?

TASA ID: 10539

This article was originally published in the July 2017 issue of the Contact Center Pipeline:  http://contactcenterpipeline.com/downloadorder.aspx?dir=Members&file=LT201708

 

In the beginning…there were no chairs.  People sat on the ground, on rocks, on fallen trees.  Then society began to become organized, and chairs were invented as “status symbols” for the powerful and wealthy (Kroemer & Grandjean, Fitting the Task to the Human, Fifth Ed., 1997, Taylor & Francis, London.)  High stools were crafted, along with regal chairs and thrones.  Leaders in some societies were carried in elevated chairs to announce their importance. 

Contact Center Ergonomics

TASA ID: 10539

This article was originally published in the October 2010 issue of the Contact Center Pipeline  http://contactcenterpipeline.com/downloadorder.aspx?dir=Members&file=HW201010_CCErgonomics

Health and safety issues are key components of any contact center management strategy, as the impact of just one lost-time illness or injury case can affect the bottom line by hundreds of thousands of dollars—costs that can affect the profitability of a contact center.

The Use of Post-Traumatic Stress Disorder in Civil Litigation

TASA ID: 4724

Descriptions of post-traumatic stress disorder (PTSD) were first recorded in the sixth century B.C. Though the symptoms associated with the illness have remained generally the same, the name of the condition itself has changed many times. In World War I the disorder was labeled “shell shock,” linking the condition to the close lines between battling armies and the continuous firing of munitions. In World War II, the condition came to be called “combat neurosis.” The term “post-traumatic stress disorder” entered the psychiatric nomenclature with the 1980 publication of the Diagnostic and Statistical Manual of Mental Disorders, 3rd Edition

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