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Standing to Work…Is This a Game Changer for Contact Centers?

TASA ID: 10539

This article was originally published in the July 2017 issue of the Contact Center Pipeline:  http://contactcenterpipeline.com/downloadorder.aspx?dir=Members&file=LT201708

 

In the beginning…there were no chairs.  People sat on the ground, on rocks, on fallen trees.  Then society began to become organized, and chairs were invented as “status symbols” for the powerful and wealthy (Kroemer & Grandjean, Fitting the Task to the Human, Fifth Ed., 1997, Taylor & Francis, London.)  High stools were crafted, along with regal chairs and thrones.  Leaders in some societies were carried in elevated chairs to announce their importance. 

Contact Center Ergonomics

TASA ID: 10539

This article was originally published in the October 2010 issue of the Contact Center Pipeline  http://contactcenterpipeline.com/downloadorder.aspx?dir=Members&file=HW201010_CCErgonomics

Health and safety issues are key components of any contact center management strategy, as the impact of just one lost-time illness or injury case can affect the bottom line by hundreds of thousands of dollars—costs that can affect the profitability of a contact center.

The Use of Post-Traumatic Stress Disorder in Civil Litigation

TASA ID: 4724

Descriptions of post-traumatic stress disorder (PTSD) were first recorded in the sixth century B.C. Though the symptoms associated with the illness have remained generally the same, the name of the condition itself has changed many times. In World War I the disorder was labeled “shell shock,” linking the condition to the close lines between battling armies and the continuous firing of munitions. In World War II, the condition came to be called “combat neurosis.” The term “post-traumatic stress disorder” entered the psychiatric nomenclature with the 1980 publication of the Diagnostic and Statistical Manual of Mental Disorders, 3rd Edition

SCOPE OF THE PRACTICE OF ANESTHESIOLOGY

TASA ID: 1082

In today's medical environment with the increasing use of the Care Team Model to provide patient care services, anesthesiologists also provide onsite, immediately available medical direction of non-physician providers such as Certified Registered Nurse Anesthetists (CRNA's) who participate in the delivery of anesthesia care to the patient. The scope of the practice of anesthesiology also includes overseeing preoperative evaluation clinics and administrative responsibilities in the daily management of the operating room surgery schedule.

Workplace Violence in Hospitals

Prevention, Mitigation and Recovery

TASA ID: 2402

The image of today’s hospital being the “safe haven” it was years ago, is no longer true; unless hospitals make the safety of their staff of paramount concern.

Security in hospitals is a sliding scale of professionalism; in many hospitals Security still reports to Food or Building Services, as it’s seen as a cost “burden” and one that can be buried in an already fragile budget.


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