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Restaurant and Hotel Safety:

Keys to Preventing and Managing Accidents and Incidents

TASA ID: 2534

The pressure to run a successful hospitality operation is greater than ever.  Between rising labor, food and rent costs and an intensely competitive marketplace, owners are finding it tougher to reach a profitable bottom line.  Now add to this the fact that the industry is a popular target in the legal arena with wage, discrimination, harassment and accident lawsuits which can often add up to significant expense for the operator.  For owners to successfully manage this difficult environment, they must operate at a very high and professional level and become proactive in addressing the threats to their business.  In terms of preventing and managing accidents, this means developing and implementing a system of safeguards that minimize exposure. This article will focus on accidents and incidents due to slips and falls, cuts and burns and foreign objects found in food.  The following are keys to creating that system:

PART I: Why Workplace Bullying Is A Serious Problem

By: Lawrence J. Fennelly CPOI, CSSM & Marianna Perry CPP, CPOI

TASA ID: 10544

Workplace bullying is repeated inappropriate behavior, direct or indirect, whether verbal, physical or otherwise, conducted by one or more persons against another or others, at the place of work and/or in the course of employment, which could reasonably be regarded as undermining the individual’s right to dignity at work.

An isolated incident of the behavior described in this definition may be an affront to dignity at work but as a one off incident is not considered to be bullying.


Global Economic Development Through The Utilization of The Franchise System

TASA ID: 11532

PREFACE


I
nternational franchising has fascinated me for many years.  I still get excited seeing a familiar trademark when driving down a street in New Delhi, Cairo, or Paris.  While traveling outside the United States, my wife and I will frequently play a game seeing who can point to a recognized sign first such as McDonald’s or Gold’s Gym with the same exuberance of children playing car-trip games.  

Much has been written in recent years extolling the virtues of franchising as it exists in the United States.  However, there has been a dearth of information and analysis of the economic impact and potential of franchising, or similar economic expansion systems, in developing countries. Most of what has been written about international franchising has dealt with the legalities pertaining to franchise law, licensing, and trademark and patent law, and their disparities from country to country.  In spite of the scarcity of academic and research analysis, the period between the 1980s and the early-2000s witnessed a dramatic increase in international franchising and similar commercial expansion activity. This has occurred not only in Western Europe but also in Asia, South and Central America, Eastern Europe and, to a more modest extent, Africa and the Middle East. In this article, I attempt to point out some of the benefits and consequences of importing Western (essentially American) franchises and franchising techniques into developing economies.  

What is Failure Analysis?

TASA ID: 17993

Failure analysis for machinery, equipment and products may be viewed as a series of intentionally planned, sequential activities geared to understanding how the subject component came to be unfit for its original purpose. 

Failure analysis may be undertaken by people from many different career paths and professions. But for the type of failure analysis where something broke / got deformed / corroded / worn out, materials engineers are often involved, because a natural primary question is “Was there something wrong with the material?” When materials engineers get involved, then failure analysis is essentially an engineering process. 


FRAUD… I THOUGHT IT COULDN’T HAPPEN TO ME!

TASA ID: 408

Recently, I became intrigued with an advertisement on television for a product / service which appeared new.  It concerns a mobile telephone service which would cut my current service plan by about 50% … saving about $1,500 a year.  The advertisement indicates that a subscriber could use their current cell phone, merely removing the sim card and inserting the new one from this new carrier.  Although the new carrier does not have their own cell towers or cell facilities, it has contracted, according to the ad, to ‘bounce’ off two other very major cell carriers, depending upon the location of the call being made and the receiver of the call. 
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