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How to Measure the Success of Your Hybrid Work Model

TASA ID: 22108

With 74% of US companies transitioning to a permanent hybrid work model, leaders are turning their attention to measuring the success of their hybrid work model. That’s because there’s a single traditional office-centric model of M-F 9-5 in the office, but many ways to do hybrid work. Moreover, what works well for one company’s culture and working style may not work well elsewhere, even within the same industry. So how should a leader evaluate whether the model they adopted is optimal for their company’s needs, or whether it needs refinement?

Why One-Size-Fits-All RTO Fails

TASA ID: 22108

Many organizations adopt a broad-brush approach to hybrid work that fails to differentiate between various departments and roles. For example, Comcast told every employee to come to the office every Tuesday, Wednesday, and Thursday, and work remotely Monday and Friday. Apple asked all of its employees to come in on Tuesday, Thursday, and one more day that each department gets to pick.

Such indiscriminate treatment generally indicates the leadership of a company did not adopt hybrid work willingly. Instead, their hand was forced by employees threatening to leave without at least some flexibility. Indeed, both Apple and Comcast employees explicitly threatened to quit over the heavy-handed return-to-office plans, and some did so: for instance, the head of Apple’s AI team resigned due to Apple’s lack of flexibility.

5 Keys to Managing a Reshuffled Hybrid Team After Layoffs

TASA ID: 22108

As a manager, leading a reshuffled hybrid team after layoffs can be a challenging task. The team dynamic has changed, and employees may be feeling uncertain, anxious or even resentful about the changes. This can affect their motivation and productivity, which can lead to decreased morale, lower job satisfaction and eventually, high turnover. It can be even more difficult when the layoffs happened in a less-than-empathetic manner, such as many prominent tech companies - Google, Twitter, Amazon, Meta, and others - recently laying off their employees by email.

But with the right approach, managers can navigate this difficult situation and keep their teams motivated and productive. As an expert in hybrid workforce strategy, I helped team managers navigate through this stressful period, so as to minimize the natural decline of productivity, morale, and engagement that accompanies any layoff and team reshuffling.

The Four Horseman of IT Project Doom: Identify Early Warning Signs to Avoid Failure

Republished with permission

TASA ID: 1302

William Shedd, a noted American Presbyterian Theologian in the 1800s, once said, “A ship is safe in harbor, but that’s not what ships are for.” Almost 150 years later, modern businesses are finding the principles behind this saying still hold true. In fact, this same line of thinking can effectively be applied to many information technology (IT) projects today.

IT investments comprise over half the capital budgets of U.S. organizations, but in spite of the obvious importance placed on IT, many projects are cancelled outright, completed late, over budget, or fail to deliver the promised business capabilities and financial ROI. Given the magnitude of the resources utilized, the opportunity costs, and the risks involved, IT projects are clearly an issue that deserves executive-level attention in addition to that afforded it by the chief information officer at your company. 

The planning and management of IT project investments is a material concern for those dealing with requirements of the Sarbanes-Oxley Act of 2002 (SOX), the Statement on Auditing Standards No. 70: Service Organizations (SAS 70), financial forecasts, SEC reports, and other regulatory and reporting requirements. Such concerns are not limited to U.S. companies and their foreign subsidiaries since these laws and standards potentially affect companies outside the U.S. as well.

Hybrid Work Could Save Knowledge Workers’ Jobs From AI

TASA ID: 22108

As the world slowly recovers from the pandemic, many knowledge workers find themselves at a crossroads. On one hand, the prospect of returning to the office stirs up a cocktail of dread and nostalgia. On the other hand, the threat of AI-driven job elimination looms large. It's like being caught between a rock and a hard place, or more aptly, between a swivel chair and a supercomputer.

But let's take a step back and examine the situation. The office, despite its occasional inconveniences, offers a unique environment for collaboration, innovation, and social interaction. It's the proverbial watering hole where ideas are exchanged, relationships are forged, and corporate culture is nurtured. That’s how I encourage my clients to frame the conversation in formulating their approach to hybrid work policy.

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