Category: Articles, Business & Commerce, Communications, Computer/Internet, Employment, Resources for Attorneys, Resources for Experts Defamation Defense: Is There a Third “Bite of the Apple” Available? TASA ID: 2156 In defamation cases, there are two basic “tried and true” defenses utilized in lawsuits, whether the charge is libel, slander or both. The first is “truth” because one of the elements that must be proven in a defamation lawsuit is the falsity of the statement. Therefore, if the statement is true, there is no basis for defamation. Read more
Category: Articles, Business & Commerce, Employment, Financial/Economic, Resources for Attorneys, Safety “Joint Employer” Ruling Continues to Cause Disturbing Legal Consequences for Franchisors TASA ID: 11532 This article appears as an update to previous editorials expressing my viewpoints relative to escalating franchise litigation globally. Three years ago, the National Labor Relations Board overturned a long-standing rule: An employer of its own workers could not also be viewed as the “joint employer” of the workers of companies it relied upon to supply it or to perform other functions it would otherwise need to do itself. Read more
Category: Articles, Employment, Medical & Healthcare, Resources for Attorneys, Resources for Experts, Safety Standing to Work…Is This a Game Changer for Contact Centers? TASA ID: 10539 This article was originally published in the July 2017 issue of the Contact Center Pipeline: http://contactcenterpipeline.com/downloadorder.aspx?dir=Members&file=LT201708 In the beginning…there were no chairs. People sat on the ground, on rocks, on fallen trees. Then society began to become organized, and chairs were invented as “status symbols” for the powerful and wealthy (Kroemer & Grandjean, Fitting the Task to the Human, Fifth Ed., 1997, Taylor & Francis, London.) High stools were crafted, along with regal chairs and thrones. Leaders in some societies were carried in elevated chairs to announce their importance. Read more
Category: Articles, Employment, Medical & Healthcare, Resources for Attorneys, Resources for Experts, Safety Contact Center Ergonomics TASA ID: 10539 This article was originally published in the October 2010 issue of the Contact Center Pipeline http://contactcenterpipeline.com/downloadorder.aspx?dir=Members&file=HW201010_CCErgonomicsHealth and safety issues are key components of any contact center management strategy, as the impact of just one lost-time illness or injury case can affect the bottom line by hundreds of thousands of dollars—costs that can affect the profitability of a contact center. Read more
Category: Articles, Business & Commerce, Employment, Resources for Attorneys, Resources for Experts, Safety, Security 6 Biggest Hidden Security Risks Threatening Your Business TASA ID: 321 Every business today, no matter its size or type, faces very real security risks. Risks that can cost you time, money and even legal problems. While most companies are aware of cybersecurity issues, there are other real threats, many of them hidden, that must be considered when planning your corporate security initiatives. These include not only the obvious ones like workplace violence, but physical security, health and other hidden hazards, and even work stoppage issues like political upheavals or localized violence. All are very real risks that should not be overlooked. Read more
