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Standing to Work…Is This a Game Changer for Contact Centers?

TASA ID: 10539

This article was originally published in the July 2017 issue of the Contact Center Pipeline:  http://contactcenterpipeline.com/downloadorder.aspx?dir=Members&file=LT201708

 

In the beginning…there were no chairs.  People sat on the ground, on rocks, on fallen trees.  Then society began to become organized, and chairs were invented as “status symbols” for the powerful and wealthy (Kroemer & Grandjean, Fitting the Task to the Human, Fifth Ed., 1997, Taylor & Francis, London.)  High stools were crafted, along with regal chairs and thrones.  Leaders in some societies were carried in elevated chairs to announce their importance. 

Contact Center Ergonomics

TASA ID: 10539

This article was originally published in the October 2010 issue of the Contact Center Pipeline  http://contactcenterpipeline.com/downloadorder.aspx?dir=Members&file=HW201010_CCErgonomics

Health and safety issues are key components of any contact center management strategy, as the impact of just one lost-time illness or injury case can affect the bottom line by hundreds of thousands of dollars—costs that can affect the profitability of a contact center.

Workplace Violence in Hospitals

Prevention, Mitigation and Recovery

TASA ID: 2402

The image of today’s hospital being the “safe haven” it was years ago, is no longer true; unless hospitals make the safety of their staff of paramount concern.

Security in hospitals is a sliding scale of professionalism; in many hospitals Security still reports to Food or Building Services, as it’s seen as a cost “burden” and one that can be buried in an already fragile budget.


Displacement of Crime or Diffusion of Crime

TASA ID: 10544

In the concept of Crime Prevention through Environmental Design, also known as CPTED (pronounced SEP-Ted), created more than 60 years ago by Tim Crowe, I believe the purpose is to be proactive regarding crime issues. I was in a training program five years ago when someone in the audience asked, “On a street close to my campus, we have drug dealers and hookers. How do I get rid of them?” The lecturer couldn't answer the question, but I knew the answer. 

6 Biggest Hidden Security Risks Threatening Your Business

TASA ID: 321

Every business today, no matter its size or type, faces very real security risks. Risks that can cost you time, money and even legal problems. While most companies are aware of cybersecurity issues, there are other real threats, many of them hidden, that must be considered when planning your corporate security initiatives. These include not only the obvious ones like workplace violence, but physical security, health and other hidden hazards, and even work stoppage issues like political upheavals or localized violence. All are very real risks that should not be overlooked.
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