Why Do Customers Leave?

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If customers are always leaving, your business needs to be evaluated and in turn, this could save your business.

When your customer retention rate is low when your business thrives on loyal customers, there is a problem in your business structure. This process starts by determining why customers are actually leaving and what the reason behind it is. It may be due to various factors; they may not like the product or service, or they may opt for a competitor. Perhaps, they are turned off by the service they receive at your business. All of these reasons are important to evaluate because they can cause significant impact.