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Standing to Work…Is This a Game Changer for Contact Centers?

TASA ID: 10539

This article was originally published in the July 2017 issue of the Contact Center Pipeline:  http://contactcenterpipeline.com/downloadorder.aspx?dir=Members&file=LT201708

 

In the beginning…there were no chairs.  People sat on the ground, on rocks, on fallen trees.  Then society began to become organized, and chairs were invented as “status symbols” for the powerful and wealthy (Kroemer & Grandjean, Fitting the Task to the Human, Fifth Ed., 1997, Taylor & Francis, London.)  High stools were crafted, along with regal chairs and thrones.  Leaders in some societies were carried in elevated chairs to announce their importance. 

Contact Center Ergonomics

TASA ID: 10539

This article was originally published in the October 2010 issue of the Contact Center Pipeline  http://contactcenterpipeline.com/downloadorder.aspx?dir=Members&file=HW201010_CCErgonomics

Health and safety issues are key components of any contact center management strategy, as the impact of just one lost-time illness or injury case can affect the bottom line by hundreds of thousands of dollars—costs that can affect the profitability of a contact center.

Analyzing Architectural Designs for Copyright Disputes

TASA ID: 10524

Introduction

There’s nothing simple about architectural copyright litigation. Activity generated from The Architectural Works Copyright Protection Act of 1990 continues to increase. The law continues to develop, but factual realities, though seemingly obvious, are often complex and difficult to compare What is an architectural work? It is a building design embodied in any tangible medium of expression, including a building itself, architectural plans, or drawings. Overall form is copyrightable. Exterior and interior spatial arrangements and elements of these arrangements are copyrightable. Individual standard features are not copyrightable. These presuppositions raise further questions. 

Saddle Trauma and the Mechanical Bull

TASA ID: 4298

Introduction

The author is a forensic engineer with a Ph.D in biomechanical engineering and is licensed in several states as a structural and professional engineer. The author is employed by Packer Engineering Group, a firm that investigates accidents and injuries, and provides expert opinions to their clients as well as in a court of law. 

Packer was contacted because of a lawsuit involving an injury on a mechanical bull. The firm was requested to investigate reported injuries, validate the injured individual’s account of the accident and the cause of his injuries, and issue a written report.

This report was, therefore, written as a response to the lawsuit. Details were redacted and replaced with general terms for anonymity. 

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